With social media booming and online commerce being more user friendly than ever, so many great equestrian companies are sprouting up from the underbelly of the internet. Whether you like monograms, fly bonnets, supplements or tack – there’s always something new to explore.
Sometimes the thing that stands one product above the rest is the customer service experience for the consumer. I have limited dollars to spend on fun splurges, and I try to buy an experience that will leave me smiling versus frustrated. Though I’ve certainly been frustrated many times in equestrian online commerce, the following three companies have earned my business in future orders from their great communication and care for customers.
The Herbal Horse
I’m not the only one raving about this relatively new company. Several bloggers have given more indepth reviews than I’m about to on their products, so I recommend cruising around for more information. Months ago, I ordered the sample package and was extremely impressed with the packaging. With my reasonably priced order, I got a hand written note, a free lip balm and a cute little pouch of lavender. There was also a cute box that showed a fine attention to detail that made me excited to open up my purchase and smiling when I laid everything out on the table.
As for the products, I am obsessed with “Fungus Amongus”. It is great stuff! You can order your own box of all natural happiness at The Herbal Horse online store.
One Horse Threads
I’ve been obsessed with One Horse American Thoroughbred t-shirt since it debuted earlier this year. Like a patient stalker, I waited for one of their great flash sales before I pulled the trigger. My eagerly anticipated shirt arrived, but it was the wrong design! Tear. I emailed One Horse explaining the problem, and they apologized and said they would get me the TB shirt in the mail asap. I offered to mail back the wrong design if they provided postage, and left it aside. A few days later, I got an email from One Horse letting me know that my replacement shirt was in the mail and that they forgot to include postage for return, so for me to just keep the original goof shirt.
What I really appreciated from this transaction was the price of the shirt (yay sales!), the prompt and thorough communication and how easy they made everything for me as a consumer. Though I don’t buy a ton of novelty t-shirts, I love One Horse designs and this positive shopping experience will make me come back to them in the future instead of a similar company. Check out One Horse if you haven’t already!
Equii In Style
I’ve been an Equii In Style or EIS fan since I first went to Wellington and saw everyone schooling in beautifully colored sun shirts. Though the price is steep, they have great sales and I’ve slowly picked up several shirts in the past year.
In the past I’ve reviewed EIS as compared to other sun shirts, so I won’t gush about the product in this particular post. What I will brag about is that on a particularly depressing Saturday afternoon I went to my old house to clean some stuff out of the shed, and found a strange package on my front door.
EIS had sent me a shirt! In the package was a hand written letter from the company’s founder, thanking me for my review and stating that this was one of their most popular color combos from the summer collection. There are no witnesses, but I did a little squee and happy dance in my kitchen. Of all the products I’ve purchased myself and reviewed on this blog, EIS is the first company to find me out and send a thank you. It is greatly appreciated!
What companies have impressed you with their customer service?